JFP Tech's Services

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Starting a new role should spark confidence—not confusion.
At JFPTech, our New Starter Onboarding & Training Service ensures every team member feels welcomed, supported, and empowered from day one. We deliver a structured yet adaptable onboarding experience that blends personalized guidance with hands-on training.

From first-day introductions and cultural immersion to role-specific skill development, we tailor each journey to reflect your firm’s values, workflows, and goals—so your people can hit the ground running and stay ahead.

What we Provide

• Seamless Onboarding Plans: Clear timelines, checklists, and goals to guide new hires through their first weeks.
• Interactive Training Modules: Engaging content that covers essential tools, processes, and best practices.
• Mentorship & Support: Dedicated onboarding coordinators and peer mentors to answer questions and foster connection.
• Progress Tracking & Feedback: Regular check-ins and performance insights to ensure continuous growth.

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Complex IT projects don’t have to feel chaotic.
At JFPTech, we deliver hands-on project management for small and medium-sized firms navigating high-stakes technology initiatives. From infrastructure upgrades to cloud migrations, we bring clarity, structure, and momentum to every phase.

Our approach blends deep technical expertise with sharp business insight—ensuring your projects stay on track, on budget, and aligned with your strategic goals. Whether you're rolling out a new system or streamlining operations, we handle the details so you can focus on what matters most: growth.

key stages of project management

• 1. Initiation 
  • Define project objectives and scope
  • Identify stakeholders and success criteria
  • Conduct feasibility assessments or business case reviews

• 2. Planning 
  • Develop a detailed project plan and timeline
  • Allocate resources and assign responsibilities
  • Identify risks and create mitigation strategies
  • Establish communication protocols and reporting cadence

• 3. Execution 
  • Coordinate teams and manage task delivery
  • Monitor progress against milestones
  • Ensure quality control and stakeholder engagement

• 4. Monitoring & Controlling 
  • Track KPIs, budgets, and timelines
  • Manage changes, risks, and issues proactively
  • Provide regular updates and performance reports

• 5. Closure 
  • Finalize deliverables and obtain client sign-off
  • Conduct post-project review and lessons learned
  • Archive documentation and release resources

Why a Service Catalogue Matters

Maintaining a centralised Service Catalogue is essential for clarity, control, and continuity. It provides a structured overview of all your services, software vendors, and support contacts—ensuring that nothing falls through the cracks. With a well-maintained catalogue, teams can quickly identify who supports what, streamline onboarding, and accelerate issue resolution. It also strengthens vendor accountability and helps legal firms and SMBs stay audit-ready, compliant, and informed. In short, it’s not just documentation—it’s operational intelligence.

• Clear Service Definitions
• Standardized Request Processes
• Improved IT Governance & Accountability
• Enhanced Client & Staff Experience
• Alignment with Business Objectives

Whether you're launching new offerings or refining existing ones, a Service Catalogue ensures every service is accessible, measurable, and aligned with your operational goals. 

Digital Telephony Support for Microsoft Teams, 3CX & Zoom Phone

Modern communication demands more than just dial tone—it requires seamless integration, security, and scalability. At JFPTech, we specialise in supporting digital telephone systems across platforms like Microsoft Teams, 3CX, and Zoom Phone. Whether you're migrating from legacy PBX, configuring call flows, or ensuring compliance with legal-sector standards, our advice is clear, strategic, and tailored to your environment. We help you optimise licensing, troubleshoot connectivity, and align telephony with your broader IT infrastructure—so your team stays connected and your clients stay confident.

Digital Telephony Onboarding Checklist
Ensure your communication systems are secure, scalable, and seamlessly integrated.

1. Discovery & Planning

• Identify current telephony setup (PBX, VoIP, hybrid)
• Define business needs: call volume, remote access, compliance
• Select preferred platform: Microsoft Teams, 3CX, Zoom Phone, 8x8

2. Vendor & Licensing Review

• Confirm licensing requirements and subscription tiers
• Review vendor SLAs and support channels
• Ensure GDPR and legal-sector compliance

3. Infrastructure Readiness

• Assess network bandwidth and QoS settings
• Configure firewall and security policies
• Verify device compatibility (headsets, handsets, softphones)

4. System Configuration

• Set up call routing, hunt groups, voicemail policies
• Integrate with CRM, case management, or Teams
• Enable call recording and retention policies if required

5. User Onboarding & Training

• Create user profiles and assign roles
• Provide training materials and quick-start guides
• Schedule live walkthroughs or support sessions

6. Support & Monitoring

• Establish escalation paths and contact points
• Set up monitoring tools for uptime and call quality
• Schedule regular system reviews and vendor check-ins

Flexible Monthly Support—Tailored to Your Needs

At JFPTech, we understand that not every business requires full-time IT support—but every business deserves reliable expertise when it matters most. That’s why we offer a flexible support service. Whether you need help with system reviews, vendor coordination, or technical troubleshooting,  you get, high-quality assistance without the overhead of a permanent contract.